fbm app Privacy Policy for Philippine Players
Your privacy matters to us. This Privacy Policy explains what personal information fbm app collects when you use our platform in the Philippines, how we use it, and the steps we take to keep it secure. Please read this page carefully before registering or using any of our services.
What We Collect and How We Use It
1. Information We Collect
When you register an account with fbm app, we collect personal details including your full name, date of birth, email address, and mobile number. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and session timestamps. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players in the Philippines. If you contact our support team, we may retain records of that communication to resolve your query and improve our service quality. We do not collect any information beyond what is necessary to operate the platform and comply with applicable Philippine regulations.
2. How Your Information Is Used
The personal data we collect is used primarily to verify your identity, process your transactions, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Where you have opted in, we may also send you information about promotions available on the Promotion page — you can withdraw this consent at any time through your account settings. Transaction data is retained to comply with financial record-keeping obligations under Philippine law and to assist in resolving any payment disputes that may arise. We analyse aggregated, anonymised usage data to understand how players interact with our platform so we can make informed improvements to navigation, game selection, and mobile performance. Your personal data is never sold, rented, or traded to third parties for their own marketing purposes under any circumstances.
3. Sharing of Information
We may share your personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts when presented with a valid legal request or court order. We may also share data within our corporate group for internal administrative and compliance purposes, always subject to the same data protection standards described in this policy. Any third party that receives your data is prohibited from using it for purposes beyond what is strictly necessary to fulfil their contracted role. We conduct regular reviews of our third-party partners to ensure their data handling practices remain aligned with our standards and with applicable Philippine data privacy legislation. We will notify you of any material changes to how your data is shared, to the extent permitted by law.
4. Data Security
fbm app employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your account credentials and financial details remain protected during every session. We maintain strict internal access controls so that only authorised personnel with a legitimate business need can view sensitive player data. Our systems are monitored continuously for unusual activity, and we conduct regular security audits to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. We strongly encourage you to use a strong, unique password for your account and to enable any additional security features available in your account settings. If you suspect any unauthorised access to your account, please contact our support team immediately through the FAQ page.
5. Your Rights as a Data Subject
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012, including the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to object and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team — contact details are available on the FAQ page — and we will respond within the timeframe required by applicable law. We are committed to handling all data subject requests with transparency, fairness, and without undue delay. Your trust is fundamental to how we operate, and we take every request seriously.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification. Your continued use of fbm app after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your personal information. If you have any questions about this policy or how your data is handled, the FAQ page is the best starting point for guidance.
Questions About Your Data or Account?
If you want to know more about how fbm app handles your personal information, or if you need help with your account, visit our FAQ section for quick answers. You can also create a new account or log in to manage your existing preferences.